If you are unable to connect, there may be several reasons:

– Password expired/forgotten :
If your password has expired or you have forgotten it, you need to change it.
You can request a password reset from the following links:
FULL access account : Self service Reset password FULL
Account with WEB access only : Self Service WEB password reset

– Account locked :
Your account has been locked after too many connection attempts or your account has been deactivated.
Please contact your application manager to open a support ticket.

– Error message ‘Server error, please contact the administrator’.:
If you receive this error message, please contact your application manager to open a support ticket.